How to guide for manager. Learn to: motivitalize, succeederize and deny the sausage rolls.
It is a really good laugh. Thanks for posting this video tip Andy!
How to guide for manager. Learn to: motivitalize, succeederize and deny the sausage rolls.
It is a really good laugh. Thanks for posting this video tip Andy!
Every success story in the world has a start. This is the point when you actually do something to your idea to make it reality. Without start there is no success. Brilliant, superior, beautiful, great, stunning or simply plain awesome idea that nobody actually implements is never going to succeed. Sounds simple enough, nearly naive – but let’s face it, what did you really start today?
Stop planning forever!
Start doing things!
Now!
…this blog is continuation to the Tribal Leadership series in rework365.com. The previous articles discussed the foundation of the tribal leadership as well as introduced you to the stages 1 through 5 in detail. The previous articles can be found under these links:
Does your business focus on meaningless details and micro management?
Tribal leadership – improving your business culture part I
Tribal Leadership – improving your business culture part II
Tribal Leadership – improving your business culture part III
This article goes to practice telling you how how to move your (business) culture from one level to another. Please note that the key to improvement is to understand on which stage you are now. Most of the people rate themselves too high. Don’t make the same mistake. As important to know is that you can only take one step at the time. Example: if your culture is at stage 2 and you aim to stage 4. You have help your team to climb on to the step 3 first and after that to the stage 4. That is why large cultural changes take time.
From stage 1 to stage 2
Here are some practical tips how to help people to move from stage 1 to stage 2:
You have succeeded when you notice that:
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From stage 2 to stage 3
Here are some practical tips how to help people to move from stage 2 to stage 3:
You have succeeded when you notice that:
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From stage 3 to stage 4
Here are some practical tips how to help people to move from stage 3 to stage 4:
You have succeeded when you notice that:
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From stage 4 to stage 5
Here are some practical tips how to help people to move from stage 4 to stage 5:
You have succeeded when you notice that:
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Conclusion
The tribal leadership offers relatively simple framework for continuos cultural development. However you may wonder why should you do it. There is one simple answer to it. You find it from this picture:
This picture tells you simply how many business can be found on each stage. Yes, you got it right! The stages 4 and 5 are not exactly very common in business. I would like to remind you about the underlying reason for the whole tribal leadership. The reason is: each higher stage outperforms the lower stages on the long run.
(Source: Dave Logan & co, Tribal Leadership 2008)
My question to you is: can you really afford not focus on improving your business culture?
Contact me if you like to learn more:
or join my emailing list:
…this blog is continuation to the Tribal Leadership series in rework365.com. The previous article about the stages 3 and 4 can be found here: “Tribal Leadership – improving your business culture part II“. This part describes the tribal stage 5. The tribal stage 5 is the highest cultural stage known today. The stage 5 cultures outperform all the other levels on a long run.
Stage 5: “Life is great!”

The tribal stage 5 can be described with one sentence (or way of thinking if you will). This sentence is “Life is great”. People, groups and cultures at stage 5 truly believe that each person, other companies, cultures and the world generally is a great. Life is just simply great, awesome, super.
For companies at the stage 5 there is no competition in the classical sense at all. People do not feel competing against another company or group of people. Instead they see competition being completely something else. Examples of competitors for stage 5 companies could be following. For companies in pharmaceutical business competition could be cancer, parkinson’s decease or Infant mortality. Similarly for the companies in virtual collaboration business competition could mean things such as fighting against casual flying, CO2 and global warming by offering virtual collaboration services or stress caused by not being able to spend enough time with family.
The examples above explain in simple terms the tribal stage 5 characteristic that other stage do not have. That is called “The noble cause”. As the name suggest it is the simple and humble cause for existence of the tribe. The stage 5 tribes believe, instead of just making products and services to sell, that they are making something remarkable and life changing. They feel they are changing the world and making history.
Stage 5 companies collaborate truly and over and across the traditional barriers. Why they do so? They believe that in order to achieve something truly remarkable and extraordinary you need to get the best experts of the world on board. The fact is that none of the companies in the world have all the experts on board. The cross collaboration is the only way.
Good example of stage 5 cultures can be found online. The very concept of Tribal Leadership is one of them. Dave Logan & CO encourage all the interested people (like me) to study and to use their theory whenever they wish. This also includes commercial use of it and all of that for free. Why? Simply because of the noble cause of spreading the word of better leadership and improving the lives of people. Obviously it is also free marketing to the authors.
Stage 5 represents only 2% of the businesses. (Source: Tribal Leadership/Dave Logan & co). The stage 5 can be found in all areas of business. However, as stage 4, it is very seldom in governmental structures and politics. There are only few exceptions, two of them in the stage 5 title photo above.
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In the coming blog I am going to give you tips how to help your company culture to advance to higher levels.
STAY TUNED!
TO BE CONTINUED!
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…this blog is a continuation to the Tribal Leadership series in rework365.com. The previous article about the stages 1 and 2 can be found here: “Tribal Leadership – improving your business culture part I“. This part describes the tribal stages 3 and 4. It makes sense to discuss these two stages at the same time because the leap from stage 3 to stage 4 has the biggest potential for improving your result i.e. your bottom line. So, pay attention and think a little bit on which stage you or your team could be. But: be honest, most of the people rank themselves (as an individual or team) half or one stage higher than they really are.
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Stage 3: “I am great (and you are not)”

The tribal leadership stage 3 can be described with one sentence (or way of thinking if you will). This sentence is “I am great” and the unspoken part of it “…and you are not.” This may sound harsh and in a way it is harsh. People at stage 3 focus on their own success, their own goals, their own agendas and often they are very keen on climbing higher on the career ladder. Political games thrive, but people feel generally motivated and they have “drive”. On the other hand people can feel that someone else (usually external power beyond their control) is preventing them being even better. This “force” could be budget, difficult customers, company pricing policy, resource allocation or simply other employees or departments. Often the stage 3 “culture individualism” is strongly supported by the financial incentive structure as well as by social factors such as showing public respect to people who are successful. In plain english this means paying bonus based on individual performance rather than performance of the team or whole company.
People on the stage 3 tend to build relationships between two persons, so called dyads. In dyads the communication happens between two persons. Working dyads require a lot of time and effort. This is simply because you end up talking the same story over and over again to many people – one at the time. You can be seen as a “gatekeeper” as hardly anyone gets the information without talking to you. Dyads are bottlenecks of information flow and absolutely deadly to team working. The stage 3 managers, however, do not always form dyads purely because of political or career reasons. Many manager simply feel that they are obliged to help people out in all tasks. They see that it is the reason why they are managers and fall into the endless micro management trap.
People at the stage 3 tend to say thing like “I was meeting customers and closing sales while you where sitting in internal meetings”, “They gave ME this opportunity”, “I am leading MY team” or “I told MY employees to…”. I guess you get the point by now. The common sign of the stage 3 culture is “ME, I and MY” language. This leads easily to self promotion (and pushing others down) instead of focusing on the subject itself.
Stage 3 is the most common tribal cultural level representing 48% of the businesses. (Source: Tribal Leadership/Dave Logan & co). Being the most common culture, the stage 3 can be found in all areas of business.
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Stage 4: “We are great (and they are not)”

The tribal stage 4 can be described with one sentence (or way of thinking if you will). This sentence is “We are great” and the unspoken part of it “…and they are not.” People at stage 3 are truly proud of their work and achievements as a team. The highest goal is the performance and goal achievement as a team. Often (but not always) the financial incentives are built around team achievement.
The unspoken part of the stage 4 culture is “and they are not.” Who are “they” actually? At stage 4 “they” can be understood as competing businesses and also as other departments inside the company. One of the most common examples of the rivals inside a company are marketing and sales. That is, in the companies where marketing and sales are separate departments.
The characteristic of the stage 4 relationships are triads. Triads are relationships formed by three people. Let’s make an example. You are the boss and one of the team members comes to you and tells there is a problem between him and another team member. How would a stage 3 boss react? He would probably say “Thanks for telling me that. I will look into it and talk to her (the other team member)”. By doing this he would for two dyad relationship, he being the “gatekeeper” in the middle. How would stage 4 boss react? He would probably say something like this “OK, I see. Let’s go and talk to her”. Then he would bring all three (himself and the two team members) to the same discussion. He would explain them that they are the experts on this issue and they should find a solution together, without his intervention. This is one example what building triads mean.
People and businesses on the tribal level 4 are strongly driven by their values. This is their own values, what they feel is valuable for them. It is often mixed with the, unfortunately so common, company values defined solely by the management. The fact is that the people live their own values regardless what management decides. Key to success is to define the company values by asking the people what is important to them and further developing the answers the company values.
Stage 4 represents 22% of the businesses. (Source: Tribal Leadership/Dave Logan & co). The stage 4 can be found in all areas of business, however it is very seldom for example in governmental structures and politics.
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In the coming blogs I am going to introduce you to the stage 5 and it’s characteristics in detail. After that I am going to give you tips how to help your company culture to advance to higher levels.
STAY TUNED!
TO BE CONTINUED!
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…continues from the last week’s blog “Does your business focus on meaningless details and micro management?“.
In the beginning I am going to remind you about the motivation behind tribal leadership. The motivation is simply following:
“The research done by the authors Dave Logan & co proves that over a longer period of time the higher stage always outperforms the lower stages. The most interesting thing to know is that globally 75% of the businesses are on the stages 1,2 and 3 and only 25% on the stages 4 and 5. In the other words, there is plenty of potential for improving your bottom line by focusing purely on your company culture and without touching your products and services at all.”
Tribal leadership stages
The five tribal leadership stages are following. They are named according to the typical “feeling” within the tribe or individual member of the tribe.
Stage 1: “Life sucks”
Stage 2: “My life sucks”
Stage 3: “I am great (and you are not)”
Stage 4: “We are great (and they are not)”
Stage 5: “Life is great”
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Stage 1: “Life sucks”

The tribal leadership stage 1 can be described as full anarchy. One sentence to describe the life at this stage is “Life sucks”. For the people and tribes on this level the life truly sucks big time. They are stuck in very deep trouble (drugs, violence, blackmailing, large debt and similar) and there really is no way out. It is all about living or dying in the literal meaning of the words. People see that their life is hopeless and everyone is their enemy. There is absolutely no feeling of security and there is no better future sight. Everyone is literally focused on their own survival.
Stage 1 is thankfully not very common business culture. However, shockingly maybe, still around 2% of businesses are at stage 1. (Source: Tribal Leadership/Dave Logan & co). Stage 1 is more commonly present in prisons, gangs and criminal organizations.
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Stage 2: “My life sucks”

The tribal leadership stage 2 can be described as being a victim of circumstances. One sentence to describe the life at this stage is “My life sucks (and the unspoken part of it: because of someone else).” However, in comparison to stage 1, it is only not the whole life and world but only their own lives that are miserable. The people and tribes at this stage have given up trying. They are not very motivated to do anything else than the very minimum. Their life is somewhere else than at work or maybe they have no real life at all. A good example of a working place like this is a stereotypical Public Administration Office (in German: Amt and in Finnish: Virasto). As you may imagine at stage 2 there is nearly zero proactivity and absolutely no new ideas or innovation. People behave sarcastic towards the business, handle customers in rude way and often blame the management and co-workers. There is also no initiative to make it better. The management style is hierarchical “command and control”. The only thing that may connect the people is the common enemy: the management or the system.
Stage 2 is more common than you could imagine. It represents around 25% of the businesses. Yes, really 25%! (Source: Tribal Leadership/Dave Logan & co).
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In the coming blogs I am going to introduce you to the stages 3, 4 and 5 and their characteristics in detail. After that I am going to give you tips how to help your company culture to advance to higher levels.
STAY TUNED!
TO BE CONTINUED!
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Reporting, filling in the figures is various sheets and applications, having meetings and teleconferences to discuss the figures over and over again. Being like a cog in large machine or factory. Feeling numb, brainless and non-creative. Does this sound familiar to you? If not, you can consider yourself lucky. Many medium and large companies often live in a factory culture and in deep mistrust. This has resulted an overblown structures of command and control and related reporting. Sometimes it goes so far that there is hardly enough time to do something productive which would have an real impact to the bottom line. The overblown reporting sure has a large impact to the bottom line – unfortunately a negative impact.
What the mistrust, ego-driven decisions, overblown reporting and control cause to your business?
1. culture of even stronger mistrust
2. motivational problems
3. proactivity disappears
4. large hurdles to innovative thinking and creativity
5. forgetting the customer (who actually pays your daily bills)
6. at very best focusing on doing the very least
7. endless arguing about the minor things, instead of doing something to improve them
8. culture of blaming
….and the list goes on and on.
I guess by now you get the point. What can be done?
One very powerful tool for firstly understanding the current state of your business, secondly defining your goals and thirdly providing tools for achieving the goals is called tribal leadership. Tribal Leadership is based on focusing on your company culture. It claims that every group of people in any setup (country, city, town, company, department even a family) can be seen as a tribe. The members of your tribe are people who you probably would greet if you meet them on the street. You may also share also a certain set of common beliefs, ways of thinking, values or you are on the same mission.
In the tribal leadership framework the tribes are divided in to five different tribal levels. The levels range from full blown anarchy up to working commonly towards a noble cause. In between there are levels such as self promotion and real team work. The whole point of the model is that it gives you an easy tool to recognize where you are as well as it gives you simple practices and tips how to advance to the next level.
Why to advance to the next level? The research done by the authors Dave Logan & co proves that over a longer period of time the higher levels always outperform the lower levels. The most interesting thing to know is that globally 75% of the businesses are on the levels 1,2 and 3 and only 25% on the levels 4 and 5. In the other words, there is plenty of potential for improvement that can be done focusing purely on your company culture and without touching your products and services at all.
Would you be willing to hear the truth about your business? Would you be ready to change your company culture? If you are smart you would.
To be continued….
When you hear word leadership you probably associate with manager/leader leading the employees. That is obviously the case in most of the businesses, but not all of them. One great example of successful employee driven leadership is at Brazilian company called Semco.
Shortly there the employees decide most of the things themselves including their working hours, salary, business traveling, physical workspace and most importantly their superiors as well as who gets fired and who not.
Instead of describing the whole story here let us hear it directly from Ricardo Semler (CEO or Semco) himself.
You are unique. Find a job that is made for you. Forget the rest!
Christmas is just behind the door. As a Christmas present Rework365 will draw one free of charge coaching session (about 2 hours) where we discover your strengths and your natural preferences. You can use this information for your career or simply for your self development. The details of this coaching session can be found here:
http://www.rework365.com/mycoach/
The lucky winner will be randomly selected from all who “Like” rework365 in Facebook and “Share” this wall post to all their Facebook friends. Easy enough right?
To participate:
1. “Like” rework365 in Facebook (just click the like in the banner on the right hand side of this page)
2. “Share” this blog post to all your Facebook friends.
Good luck and happy pre-Christmas time!
Juhana
ps. The competition goes on until 23.12.2011. The winner will be informed personally on 24.12.2011

I read recently the book “Tribal Leadership” from Dave Logan, John King and Halee Fischer-Wright. To be honest, actually listened the free audiobook version of it that you can download too.
This model they build claims that every company or any group of people can been seen as a tribe. A tribe can be in size of 20 to 150 people who share the same values, interests and cause. All of the companies in the world can be categorized with 5 different tribal levels. The level 1 being the lowest and 5 highest.
The interesting part of the model (supported by extensive research work with real life companies) is that on a long run companies on a higher level always outperform the ones on lower level. The level 2 outperforms the level 1 and the level 3 outperforms levels 1 and 2 – and so on. You may think that “So what, I am on the highest level in my opinion.” The reality is that you are not. Most of the companies are stuck on the levels 1,2 and 3. In terms of percentage this is more that 75%. Yes you heard it right, only 25% of the companies are on the highest two levels. It is needless to say that there is tremendous potential for performance increase. The book gives you clearly defined methods that lift your company from one level to another. These methods are no rocket science and openly available to anyone who wishes to read the book.
Having worked with several different organizations (either myself or in business relationship with them) I have always wondered why certain company cultures just perform better than the others. This book explains it easy terms and with common sense. Reading, I mean listening to, it was an epiphany to me.
Have a look at this short video where Dave Logan explains the Tribal Leadership in nutshell. Maybe you will experience an epiphany too.

As we all know, we are (again) living the times of banking crisis. Someone blames Greece, some other blames Italy or Spain. It is correct that the public sector spending in these countries has been out of control for many years. Having said that the European Banks have also been “very innovative” in pumping large amounts of money into various projects hoping for large profits. At the same time there has been very little if any proper risk assessment, not to mention innovative risk management.
What could be done? Banking sector has been working more or less the same since tens of years or even longer. This way of operating has become business as usual. Like Richard Branson’s new book is titled: “Screw the business as usual.” So let’s screw it and try to do something new. Now I am going to make a bold statement: By applying Innotiimi’s participative methods and front end innovation concepts to investment evaluation and risk management banks could make a quantum leap in their future performance. In contrary by continuing on the current path we are just going to get more of what we already have i.e. deeper recession and credit crisis.
It is time to start-up the rescue Helicopter. What do you think?

Participate and win a free book about GroupExpo – a proven method to participate biggers groups developing multiple ideas simultaneously. More information here.
You can participate by registering on Innotiimi web page, liking Innotiimi in Facebook, or following Innotiimi on Twitter or LinkedIn.
The competition ends on 25.11.2011.


You may see when it is happening to someone else. How about yourself, can you also see and notice when it is happening to you?
I think that it is important to help other people, remind them of what is important, help them to recognize where they are and what they are doing. That is part of my mission and purpose, part of my work as a coach. And I really enjoy it. I belive many agree with me that it is important and do and work as I do.
Question is – do we live as we learn? Do we follow the safety instruction at the airplane and put the oxygen mask on ourselves before assisting others? To be able to do that it is important to take care of ourselves first, to have the energy and inner strenght so we are able to help the others to reach to take of themselves as well. Sounds logic and understandable, but not always that easy to make it happen in real life.
What could you do today to take a break from the squirrel wheel?
This video has couple of good analogies to business life and how we all are different. Understanding the differences between people and accepting them would help to solve so many workplace conflicts.
On the other hand this video is completely, I mean really completely, outside of business setup. Maybe it helps you to pick up the few messages. If not, it much fun to watch anyway. So, enjoy.
For HD quality click the “360p” in the YouTube window and change it to “720p”.

First of all many thanks to A-J Wihuri from Innotiimi for the excellent blog about this topic. Unfortunately the blog is for time being only in Finnish. So, I am going to just drop you a tag which may make you think.
In their book called “Egonomics” David Marcum and Steven Smith tell about their research work. They interviewed about 1000 people who work for SMEs and corporates. These people were asked to estimate how the egos of people affect the discussions, decisions and quality of meetings and how much they estimate these ego damage the business. The results were shocking: more than half of the people estimated that “the bad egos” cause between 6-15% extra costs (calculated from turnover). Many interviewed people estimated that the damage is even bigger.
Doesn’t that make you think?

In order to create good products or service you have produce an large amount good ideas. In order to create remarkable or great or outstanding products or services (innovation) you have to produce a vast amount of ideas: good, neutral, bad, very bad and absolutely crappy ideas. Actually you should not rate them at all in the brainstorming phase. Why? Because at some point of time in the brainstorming process there will be something excellent popping up. This usually happens when people stop rating, criticizing or filtering their own and the ideas of others.
So, in short, in my opinion you should not only reward but encourage all ideas, especially the bad ones! What do you think?
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Experiencing fairness:
John felt he was treated unfairly. He did not get the challenging job that he, in his own mind, thought belonged to him. His boss was not “a fair guy” in this matter. John believed he was the best man for this particular job, and it was also the work he wanted to do. This sense of unfairness did not ease, so John, in his annoyance, expressed his feelings to a couple of his friends and his wife. People he trusted then passed the story on to others, coloring, even changing it. Gossip, the biggest bug in all organizations, had broken loose.
For the person who feels genuinely mistreated, no one can dissuade otherwise. If his emotions include envy, misunderstanding, or other personal feelings, it does not change the intensity of the emotions underwent. Often it is hard to look at oneself in a mirror and admit to what s/he sees.
Changes in situations or organizations often cause many suspicions and fears to surface: what happens to my position; can I respond to challenges of the future? Justness, fairness, and experiencing their opposites are common for all organizational levels, as well as for directors, experts, and workers.
What actually is this fairness? To define it is only possible by using very general terms, for the exact definition will always meet contradictory opinions. This could be one reason why in a change or transformation situation it is so easy to forget fairness and focus on matters on which one can get a practical handle.
“To give everybody what belongs to him/her” (Plato on fairness)
How does the Change Manager know that a person lacks what should belong to him/her, or what is the foundation of this demand?
Fairness can be considered to well, among other things, from the following:
During a change the policies and processes are enforced using the same principles and valuesAny deviation from fair-play rules calls for immediate intervention and confrontation.The Change Manager and other decision makers will personally pay attention to fairness.The facts on which the decisions are based are correct and the influence of wrong information is rectified.People are treated ethically.People have the possibility to influence affairs (things) and to express their opinions.What can we achieve by being fair and just during a change situation?
It is easier to accept a decision different from own when a person trusts in a fair process to handle the matters. Possible conflicts regarding fairness can through cynicism and bitterness cause individuals to act openly or passively against decisions. Trust of the process helps in accepting decisions and in achieving peak performance. The unfairness experienced in the beginning of the change process has a greater effect on the acts of the employees than if felt later in the process.
Being as open as possible in all objectives and steps related to change, the Change Manager can ensure that the information in an organization is correct. This is achieved by constantly evaluating fairness and focusing on it from the very beginning. This is how one can cut unnecessary speculation based on partial information and gossip. I believe that paying attention to fairness early enough, our efforts will be rewarded.
Watch this extremely good video about the importance of how you communicate things. Thanks for ICG for finding it in YouTube.
How did you feel after watching this video?
When speaking about mindfulness many people associate it only to yoga and eastern philosophies or generally speaking the “soft stuff”. You may also think: what does that have to do with management and leadership? Actually it does and as a matter of fact a lot.
The current business life is filled up with interruptions, short sighted tasks and overflow of information. This repeats it over and over and over and over again. Long term exposure to this spiral dive may cause Attention deficit hyperactivity disorder. In short terms this means inability to focus on anything on longer term.
Just think about your working day. How many times you check your email? In average an office worker checks his or her email 50+ times a day. This means in average every 9 minutes. On top of that come the telephone calls, meetings, ad-hoc discussions with colleges and coffee break and so on. For most of the people that is simply too much and hardly anything tangible is achieved.
Mindfulness can be used to address this clutter of information and interruptions. How? Basically practicing mindfulness exercises you can learn to slow down and focus. Mindfulness brings your wondering mind from past and future to present. You cut out the unnecessary information that is keeping your brain busy and preventing you to think straight. It simply helps you to focus on the things that truly matter.
Situations where mindfulness could be beneficial for you:
a) making big decisions
b) brainstorming a new diverse strategy
c) innovating
d) implementing (large) changes
e) braking routine
f) generally when “thinking out of box” is needed
How to exercise mindfulness?
There are many ways of exercise mindfulness and it varies which kind of exercise suits your personality. These exercises include:
* Mediation and relaxation
* Sport where you are alone away from the crowds
* Painting, photography and art generally
* Playing an instrument
* Listening to music
The old wisdom is that if you keep on doing the same you have been doing in the past you become more of the same you already have. Unfortunately that does not apply to money and business results. How about staring to think differently and trying something radically different, like mindfulness?
What is innovation? Innovation is a buzz word that had been around for quite some time. Obviously everyone needs innovation and is pretty clear why. But what is innovation? I would describe it simply with following sentence: “Doing anything that ensures the long term profitability and growth of a business.” Sounds pretty simple really, but in reality it is not. Why? In today’s world nearly every large (and small) publicly listed company is focused on pleasing their share holders in short term. The profit is optimized for quarterly reporting. What happens? The long term sustainability goes many times down the toiled. When you ask the managers they often mean that they don’t have a choice. That is what the markets need. Let me ask you a question. Let’s assume you were investing your money. Yes, I mean your own private money to something. You would have two alternatives:
1. an investment with a promise to deliver great quarterly results but practically no guarantees for the future.
2. an investment with a promise to delivery reasonable profit over next 3-5 years.
Which one would you choose?
In order to deliver the promise of reasonable profit over 3 years the company needs substance beyond press conferences, promises and roadmaps. Yes they (press conferences, promises and roadmaps.) are important, but you can’t monetize them. You need attractive products and services to sell or an alternative business model (like google or facebook) to monetize your substance.
Many times the product or service development decisions are made by only a few people in the company. The decisions are highly subjective to the person’s own judgement. It is true that someone needs to take the development decision and it will always be so. The point is to bring product and service candidates with high potential and better quality to the decision table in the first place. This is called “innovation front end”. Innovation front end ensures that the products or services that are going to be developed have a higher probability of succeeding. They are a result of simple but efficient innovation front end process or actually way of working if you will. Bold promise right? Good new is that this is not only a promise but it also works in the “real life”.
Want to hear more? Check it out here, call me or send me an email.

Summer is here in the Europe and to be more precise I am experiencing it here at the Austrian Alps. Today the forecast is sunny, blue skies and hardly any wind. Excellent possibility for slowing down and perhaps later today for going outdoors.
At the moment I am sitting on the sofa of our holiday home, writing this blog and watching the Hochkönig mountain-range which is bathing in the sun. I am enjoying this very moment. There are no thoughts about past nor about the future. There is only this present moment, what is happening right here and right now. I feel great. It is a very liberating experience.
Are you really able to stop for a moment and deliver absolutely nothing? It can be difficult as you are probably very used to the result oriented working culture of western world. You cannot change the culture in anytime soon, but you can change how you face it daily. Do you feel like trying stopping for a moment during this summer?
Do you think that the decision making in your team takes way too long? On the other hand does someone in your team feel that decisions are made in hurry without any exploration of possibilities? Even more confusing is that this happens simultaneously in the very same meeting. How come? Now you are probably completely confused right? Don’t worry, that’s natural.
The reason behind this phenomena is natural tendencies. Different types of personalities have different preferences and expectations for instance what comes to the decision making process. For example very organized and thinking people are most of the time well prepared and structured. They have a good idea about the topic and they often have a preferred solution in their mind already before a meeting. Obviously they are extremely frustrated when the meeting lasts for a long time without any decisions. On the other hand the people who are extroverted and who’s natural tendencies include perceiving and feeling enter the meeting often completely unprepared. For them it is completely natural, as the issue was not discussed yet. These people form their ideas about the topic as well as the solution during discussion with others. When these persons with different natural tendencies go into the same meeting the results will nearly always be mutual frustration. By the way, that is the case in most of the meetings, you cannot avoid it and it is perfectly normal.
Good news is that diversity of personalities is absolutely crucial for success. A mix of different personality types are needed for making “good” decisions and building long lasting solutions. It helps tremendously if you and the whole team realizes and understands the fact that people are vastly different. There are methods for understanding the personality types and their preferred behavior. One of then is called Natural Tendencies Analysis (NTA). This simple method helps you to understand your own tendencies and the characteristics of your preferred behavior. According to NTA (or MBTI) there are generally 16 types of personalities. It is relatively easy to find out your own personality type. After knowing your type and the type mix of your team you could adapt your way of working so that it support the mix of people in the team. This would help you to remove unnecessary frustration, build and work in diverse teams capable of brainstorming, taking timely decisions and implementing with precision. Aren’t you curious to know how you are? For me it was an eye opening and liberating experience that turned my world around!

Why I always have to do everything. Nothing happens here without me. Why on earth these headless chickens cannot do anything right? Sounds familiar? Maybe you have felt like that once or twice too? It is unfortunately pretty common.
What is it then? Why some managers feel that nothing happens without them? There are plenty to reasons for that. One of the big ones is the habitual need to feel “in control of things”. This may lead to involving yourself to some details of daily tasks and eventually doing things right yourself as you feel that the other cannot do them right. You may find yourself in a ever deepening spiral of firefighting the micro managerial daily topics and actually mixing in to tasks that your team should do? You may even feel that is it expected from you. Believe me, it is not. Each and every person generally likes to be appreciated, capable and wants to feel the success and pleasure of achievement. People want work and perform and feel good about them. People cry for the authority to do things and leaders should give the authority to the team.
So, here comes the big question: is your leadership style helping or preventing your team to work?

As a leader, can you get people to follow you without forcing them? Do you have “leadership balls” to be an inspirational leader?
It is said that you are a leader only if others follow. How can you create this kind of positive bias? People don’t want to follow negative or non-genuine people around…
Inspiration is the internal energy which makes us act, change and follow. I claim that all of us have experiences from a non-inspirational presentations, strategy discussions, leadership guidance etc. Yeah – boring, no energy, didn’t believe or buy what he said, won’t change unless forced, and the list goes on.
Sounds simple to improve – let’s just get inspired and everything goes fine. But, why don’t we act that way as leaders? Probably we haven’t realized how important inspirational leadership is because the content of management is still the King, right? Sorry to say but you are wrong. The content won’t make others to follow – you need to try harder than that – be genuine, put yourself in the game, be compassionate, be inspirational.
By being inspirational your “leadership balls” are on fire. People are ready to get also inspired and follow you. You can make that happening by developing e.g. your body language, tone and intonation of our voice, words, gestures, spirit etc. You can get yourself into right kind of flow by listening to your favourite music, dancing to it, repeating your mantra, breathing in compassion and positive energy. When you are inspired yourself, others will follow and get inspired too.
So, next time when you need to get your message through and get people to follow you, be prepared, use your energy and share it with others – Leadership balls on fire!
Writer’s name: Olli Torvinen

There was this neatly dressed business man, looking very normal and formal, walking in the middle of Helsinki – and he was talking alone.
It sure looked strange, kind of contadictionary: sharply dressed lunatic. It took me quite a while to realize that he was carrying one of these things I had only vaguely heard about, a hands-free. Well, that was late 1990′s…
Now, crossing the city today (May 2011) I saw three people walking on the street and talking alone. And I can assure that none of them was talking on the phone or wearing a hands-free.
The first man, around 40, dressed casually, was walking and moving his lips slightly, but clearly, and smiling and grinning every once in a while. A happy man…
And only 30 seconds later I observed the second person talking alone: he communicating loud and clear, and he emphasized his words with vivid body language, like a lively speaker. Well, this guy looked a bit shagged, so I figured he’s a bit nuts anyway.
The third guy was a tourist, with a map in his hand. He seemed a bit lost and talked aloud alone, like if he was wondering where he is, and speaking out that confusion.
Why did I observe now, in such a short time span, so many examples of this behaviour? Has it increased lately? Why do people talk alone? Do you do that?
I confess, I do it sometimes at home or when I’m stressed. But these guys – is it epidemic? A side-effect of the swine-flu?
But to be frank, I think there’s something in the air, and it is epidemic. Maybe that’s the reason why we established a Well-Being Team early this year. The way the team got created reminds me of Ghostbusters: we still don’t know what it is, but we’re ready!
If there’s something strange inyour neighborhood
Who ya gonna call?
GHOSTBUSTERS
I am a passionate photographer. I started photographing back in 1977 when I was only 6 years old. My father gave me a small camera on my 6th birthday. Since then I have been photographing extensively. However, my hobby took a quantum leap when the first digital cameras came into the market back in late 90′s. The reason was obvious: I could see the results of my creativity immediately which was extremely rewarding. It also allowed me to improve my creativity with a such a speed that just was not possible in the film photography era.
Seeing the world through different lenses
Being able to see things from various points of view can learned. In my case photography teaches me how to find new answers and points of view to the same “subject”. On one hand it is matter of choosing the right lens. With wide angle I can see the big picture, a lot of detail will be buried into the holistic view that it shows. But that is alright, the wide angle lens gives me in a way the “leadership” point of view. In contrary a macro or close-up lens frames the same subject from another more detailed point of view. It shows me the details that I was not able to see in the big picture taken with “leadership lens” lens. The macro lens gives me in a way the detailed “expert” point of view. On the other hand observing the world only with macro lens prevents me of seeing the big picture. There is still another choice of lens, the telephoto. Telephoto helps me to see the distant subjects in more detail, which helps me determining where to go. I see telephoto lenses as the “tool for future vision”. It is very much like in business, all three points of view are absolutely crucial for understanding subject and successfully approaching it.
Seeing things in different light
My subject of photography looks very different when I observe it in different light. The light can be physically in the front, behind, on the side, under or above of my subject. The intensity and color of the light varies as well. The light can be bright and strong light at noon, reddish and dimmed dusk or dawn light, white overcast light when there are clouds or even artificial light. In all of these cases the subject looks very different. I can literally see things “in different” light.
Changing my point of view
Then there is still another angle: how I position myself. I can stand up, I can be on my knees, I can lie on my belly on the ground, I can even lie on my back and look upwards or I can fly and take the photo from “bird’s view”. There are unlimited variations that I can choose from, if I like. In every case I will be able to see very different things. I have a very different point of view to the same subject. It is crucial to remember that every point of view is equally important and gives me more insight.
Creativity
What is creativity? For me creativity is a combination of what I just described above. Creativity is the ability and will to observe the things through various lenses, in various light conditions and from different points of view. Creativity means to me being able to accept that there are plenty of right answers to the same question.
Analogy to leadership
Analogy to business is to me very clear. Without openness and will to explore there will be only many similar answers to the same question. By thriving diversity and alternative ways of thinking I will find new truly different ideas and alternative solutions. In some cases this will lead to commercial successes i.e. innovations. Does your leadership style nurture creativity?
I love visualizing things. Therefore I made this short video showing one example of framing the same subject from different point of view. Enjoy!
Without trustworthiness and fairness there is no trust. Without trust there is no open communication. Without open communication great ideas remain unspoken. Without great ideas you will not be successful.
You can express trust in your everyday actions, like these two people do in the short animation. The question to you remains: are you trustworthy yourself?
Note: I find the smile of the guy annoying too. Maybe he is not trustworthy at all?
Empowerment and trust are the key values in good leadership. But are you used to being empowered?
This short animation starts the Rework365 “Animate it!” series. Stay tuned.
The LinkedIn voting feature keeps on fascinating me. That’s why I decided to create a few more polls.
I believe that to stay commercially fit and viable you need to be in continuous development. Instead of guessing what could be interesting it is always better to ask the opinion of the people who have experience. So, here are the two questions I would like to ask you:
+ + +
LinkedIn has made it possible to create user polls. So, that needs to be tried out. It would be very much appreciated if you could distribute this poll as wide as possible. More volume = better quality results. Here is the, yes very polarizing, question.

(At least) Two strategy approaches are at the moment very much affecting the business life: sense of urgency vs. Blue Ocean.
THE strategy guru everybody refers to is John Kotter. Especially his 8-Step Change Model has become the mantra of change management. The first step is to create Sense of Urgency.
That’s basically what you usually hear, like just recently when Nokia’s new CEO Elop talked about “burning platform”.
That might be right, and it is so simple and straight-forward: if the house is in fire, you better move! Right?
Well, it might suit some environments sometimes. My question: Why would you wait for the fire to catch your house? (My answer: In order to legitimize “crisis management” and bad leadership.)
The point: If you wait for the burning platform, you’re a damn fool. How about taking care of the things in advance!?
Rather, creating Blue Ocean (Kim & Mauborgne 2005), uncontested markets and relying on continuous improvement is a more sound strategy to me. It also requires a very different leadership approach. How do you motivate people who are having a nice picnic with strawberries and champagne?
Writer’s name: Perttu Salovaara from Innotiimi.
The factory called office
If you have a factory it is pretty obvious that putting more hours and more labor and investing to new production line will increase the output of your factory. This of course translates to more sales given you are able to sell the goods. Since the beginning of the 20th century industrial and manufacturing era this principle has been applied. Unfortunately it has been applied to office work as well without questioning it. The common belief and largely adapted practice was and largely still is that longer you sit in the office more you achieve and produce. As a matter of fact you probably produce more but do you really achieve more?
Full time employment
As in the factory, also in the office, people are usually employed full time. As they are employed full time, they are expected to stay in the office full time too. There are incentives set up to steer people to do the right things, in the other words to deliver and achieve. However the incentives are often quite small compared to the fix pay. This does not necessarily motive enough. I am not saying that the incentive should be higher but I am rather proposing that the whole full time employment culture should be reconsidered. What do I mean? Lately I have been speaking with many people about their opinion about full time employment. Many of them have expressed that they are only moderately motivated in their job. Large part of then cannot really use their talent and natural tendencies to full extend. Some are only staying in the job because they do earn easy money. There are a lot of complaints about doing the wrong things which do not contribute to the mission of the company at all.
I was curious about finding out their opinion about the “factory called office” and I asked the following question from all of them: “Would you be happy to trade 50% of your salary against 50% more free time?” In the other words instead of working full time working only 2-3 days a week. The majority of the questioned answered positively. Even more surprisingly most of them very sure that they could achieve the same results with 50% of the time if the non-productive practices were removed. Excuse me, but isn’t this a vast waste of time and talent?
The alternatives
There are surely plenty of alternatives to full time employment. Here are two of the possibilities:
1. Part time employment
You could employ a person for instance for 50% of his or her time. This person could use the rest of the time to work for some other employer, within given limitations of competition etc of course. This would give you and the other company great deal of diversity and new ideas. Alternatively the person could dedicate the 50% of the time to his or her family, hobbies or self development. You may be asking: ok, but 50% time won’t be enough to do the job! Believe it, in most cases will. Of course you have to reconsider your processes an focus on the things that contribute to your business goals. Furthermore if the 50% of the time is not enough, you can always employ another person 50% of his or her time to do the rest. I am absolutely positive there would be plenty of people willing to work in this mode.
2. Project based employment
The further step would be to focus on the targets only. Why not setting up clear projects and employing part time or project based employees and experts to deliver the results on-demand basis. Define clear targets and deliverables, agree what it costs to deliver and when it should be ready. Yes, you surely have tried it in small scale like employing a few consultants every now and then, but I mean using this as a main mode of operation. The challenge is, of course, that you must know what you are doing, where you are going and what the priorities of your company are. If these facts are not clear it is going to be difficult to define the targets and deliverables.
Conclusion
My hypothesis is that our world is going towards more and more consumer to consumer commerce and toward the use of expertise on-demand basis. This applies especially to “white collar” office work. Part of my hypothesis is also that the full time employment will be less and less attractive from the company point of view and will therefore be decreasing. The ever increasing pressure for cutting costs will boost this development sooner than we think. Instead of keeping the factory called “office” artificially alive, would you like to be the forerunner on the new era of employment? What kind of innovative alternative model you have? Why not giving it a try?

“You have to get it. To want change you have to want it, feel the need for it, understand Why the New and Why Not the Old.”
When you are planning change for yourself you get this, you know why you’re planning to find a new home, why you are looking for a new job, why you want to achieve something. You put your mind, heart and hands into it.
When planning change for others at work you also know. You work hard on understanding the purpose, the alternatives, the cost/benefit, the references, the implementation, the new goals, the first steps and the obstacles. And later, when you know the plan is good, you tell “them” about it. What do they do?
They kill or ignore our newborn baby. The openly criticize the idea or have nothing to say when we ask “do you have any questions?”. They resist passively. They spread rumors that grow. We’ve been there.
Why is this a surprise and if it is not, why do we so often drive everyone crazy with change?
In the process We have our mind, our heart and our hands engaged building everything for a long time and then – for a brief while – we engage Their eyes and ears. They activate their minds = critical thinking, and then decide they do not like/understand/trust all they see and hear. But when we ask them: “Any questions?” there are almost none. A bigger group – less questions. They walk out of the auditorium not understanding the new plan.
This is a decisive moment in leading change. This is where we often go wrong.
How can we touch and engage their minds, hearts and hands as we need to? If you think you can do it via a presentation you are off track. Even a great, Steve Jobs-like presentation is a success only if you bring in an important positive development to a believing crowd and you have a proven track-record. Was the previous change effort in our organization a thundering success?
Engaging the intellect
When telling people about forthcoming change we tend to activating the intellectual, critical mind. But only the business-minds on a management team get turned on by ROI, savings of 4,3 % equalling 5,7 million (or was it 57 million?), only for them is a percentage a driver that activates all three levels of mind, emotions and will. They understand, love and want money and numbers.
But for others, a sound business decision to change needs to be translated to a different language or an experience that makes sense of it even if ROCE does not really drive their heart.
Engaging emotions
If we try to engage emotions via presentations we may try to build a sense of urgency, an image of the burning platform and a crisis like Steven Elop recently did at Nokia. Danger is that the tactic may indeed induce an emotion, fear. People react to fear with fight/flight and paralysis, not really the positive engagement, initiative and courage we need when entering the new world. If we engage the wrong emotions, we then lose the minds and the wills.
Stating that the emperor has no clothes can be really good, when what we are doing makes no sense. Generally this is true for organizations where fear and staleness have already crept in and the joy of work has disappeared. Facing the facts is good. It will be interesting to follow the change and language at Nokia during the next couple of years. Fear and losses or enthusiasm and drive?
What to do?
To be successful, we must help people experience the need for change and the solutions for change in a way that touches them on all three levels. One way:
Talk with them, not to them.
Create a sense-making dialogue that makes it possible for people to say, ask, praise & criticize. Don’t let them out of the room worrying about the new plan without having a process in place where they can make sense of the issues.
How can you know what people understand about your plan? Only by asking them and listening. Only if you listen with respect can you correct misunderstandings and solve problems you did not know existed. Only if people also hear each other praise the benefits of the change can they really understand it, in and on their own terms. Help them do all of that.
Writer’s name: Tommi Gustafsson from Innotiimi.
This is a great short video summarizing what John Kotter thinks about the future and the pace of change. It is definitely worth checking out.

Many people are so fixed in maintaining the status quo that they simply cannot create something new. Having said that, luckily there are people who understand that the past is not unimportant, but what matters more is the future.
You do not have to be university professor or exceptionally successful business man or rocket scientist to understand it. The ice hockey legend Wayne Gretzky used the same principle. One of his well known mottos was: “I skate to where the puck is going to be, not where it has been.”
If you share the vision, have a look at this hilarious video about attitude towards new and unknown.

There are plenty of research available which claims that about 90% of the thinking of 5-6 years old children is creative. This includes creativity itself, alternative thinking and surprising ideas. The picture changes a bit when they get older. Namely the creativity of 9 years old children has decreased to 20%. When we reach 40 years of age, only 1% of our thoughts are creative. It is pretty obvious that people get less creative when they get older. There are plenty of reasons for that: school, role models of the society, traditional hierarchical organizations, traditional family setting, religion, mass media etc.
The good news is that the creativity does not disappear. Creativity is just hidden because it has not been actively used for a while. With right tools, exercises and methods the creativity can be woken up again. This could be the key differentiating factor for your business if you decide to promote creative working methods. Similarly your business maybe left behind if you don´t. The choice is yours.

The new year is always a discontinuity point and time for making promises. Why not deciding to start thriving your business towards new growth and untapped markets? Here are couple of ideas that might be relevant to you.
Understand your value curve
First you need to understand how your product and service offering is positioned in compared to your competition. This is not because of trying to beat your competition in existing markets but to try understand the reasons why you sell your products and why does your competition. Many cases the reasons are very similar and therefore your product is not diverse. This causes your value curve to merge with the value curve of your competition. In the market economy merging value curves lead to price competition and erosion of the value.
Divergence
Seek divergence. Providing small incremental product innovations does not often make a big difference in your value. Seek something completely different and unique. It all boils down to people. Similarly minded people with similar backgrounds produce similar ideas. This do not get you very far. Seek radical divergence. Employ people from completely different areas of business than yours. Use external brainstorming facilitation. Read books. Study art. Go sky-diving. Start rock climbing. Observe people who use you products. Travel somewhere completely strange and new place. Do pretty much anything that you have not done before. See it, feel it. I can say from my own experience that diverse activities give you fresh point of view and plenty of new ideas. There maybe even couple of hidden diamonds there that open new markets for you. But it will only happen if you choose the seeking of divergence to be a integral part of you business.
Focus
Pick you fight. Focus on the areas which have value. Do not try to do everything, this will only make you mediocre me-too player. Rather choose to be world-class in something. Every extremely successful business has focused on a specific area. There is no point of trying to conquer the whole world at once. Similarly focus your effort on the activities which add value in your chosen area. Forget the rest.
Tell what you have
No one is going to buy your products or services if they do not know they exist. Communicate targeted at your selected audience. Do it with over simplified, even naive, but compelling tag-line. Do not change your message, stick to it for a rather long period of time. Use alternative channels like social media when appropriate.
These tips may sound obvious and oversimplified. As a matter of fact they are! There is also a good reason for that. The reason is to provide a starting point and to focus on few things instead of trying to do everything at once. So, maybe you wish to give it a go starting 2011.
Welcome
Happy NEW VALUE year 2011!

Innovation happens no longer somewhere in deep basements of geek departments. Modern innovation can be seen as a creative way of putting existing and new building blocks together. Have a look at this short and simple 1 minute video.

Many of us are used only to certain way of thinking. Businesses think they have boundaries which are set be some force called “the market”. As a matter of fact these boundaries are setup by the businesses themselves. The key is to try to forget them, to innovate outside of “the box” which anyway is a product of you imagination. Maybe this short video inspires you to see what I mean. Let’s break some boundaries today!

First: this video is really polarizing. If you are extremely conservative “old school leader”it is probably nothing for you. On the other hand this video does not directly have anything to do with “classical business school leadership”. However, many important ingredients of good leadership, or making a movement if you will, can be easily identified in it. Enjoy, laugh a bit and do not take yourself so seriously.
Is your team diverse? Are you encouraging people to speak up and not agree all the time? If not, perhaps you should reconsider your leadership style. Have a look at this 1 minute video.
![multicultural-hands[1].jpg](http://www.rework365.com/wp-content/uploads/2010/11/multicultural-hands1.jpg)
Your sales are stagnating or already decreasing. Your market is saturated. All of the key players in the market have started a (severe) price war. Your margins are gone and there is no growth. If someone wins, someone else must loose. You are stuck in “red ocean” of bloody competition. Advice: get out of the red ocean and float yourself to untouched blue ocean market.
Of course it is not easy. If it was, everyone would do it all time. Actually many businesses do it all the time. Let me explain what I mean. As many of my readers are from telecom industry I will give you an telecom example. I am intentionally not using the Apple iPhone or iPad as an example as there are plenty of other examples that are known less known. One of them is this.
Huawei mobile
Huawei mobile is a Chinese electronics manufacturer. They started, in area of telecom, in the producing telecom network infrastructure. Which they did well and they are still doing well. Couple of years back Huawei was planning to enter the cellular handset market. They tried it but the success was rather poor. This market was globally dominated by Nokia, Samsung, Sony Ericsson and LG. There was hardly room for the big four, therefore it is needles to say that Huawei was not exactly successful. Instead of entering that market they figured out something else – in collaboration with cellular network operators.
The new emerging market was mobilizing data. Now comes the crucial point what made the difference in succeeding in this market. The big four shared a vision that mobile data would be driven my cellular handsets. All of them believed that the consumers would immediately buy expensive smart phones and start using them for email, internet and synchronizing their personal data. Huawei had another vision. They had a vision that the data market would be driven by mobilizing the Laptops first. This was crucial decision for Huawei. With that decision they entered an untouched new market, where was literally no competition. They had the required technology already, as well as manufacturing capacity and contacts to the potential buyers. By choosing to build USD data sticks they would be able to mobilize a huge quantities of already existing laptops. The USB data sticks from Huawei became a global success and a niche where Huawei is still holding nearly monopolistic market position. Lesson to learn here is: do not kill yourself by introducing new me too products or small improvements to existing products to the market which is saturated. Focus, think and re-think which are the underlying fundamentals of human behavior. Then develop appealing, focused and truly new products which hit these fundamental needs.

The purpose of innovation is not to build cool products and technologies or making money. The purpose of innovation is to solve everyday problems, make people happy and to put a smile on someone’s face.

What words did you use last time when you said no to a meeting request? Or, how did you respond when you could not join for a beer with friends last time? I would guess it was something like: “Sorry, I have already another meeting in my calender already.” or “I have to prepare the material for that presentation.” Very likely the reason was something to do with you time management and commitments that you have already made. Your time is scarce.
Time has multiple meanings to different people and cultures. Some of us are present oriented, some of us future oriented and some past oriented. Similarly for example “5 minutes” can be way too short for someone and at the same time the same “5 minutes” can be an eternity for someone else. How you and the others perceive time has a huge impact on avoiding conflicts, learning things as well as maintaining your mental and physical health. From business perspective the performance of your business and the well being of your team depends heavily on understanding the meaning of time.
In the short video below professor Philip Zimbardo conveys how our individual perspectives of time affect our work, health and well-being. Time influences who we are as a person, how we view relationships and how we act in the world.
Maybe it is time to change the 20% and have that family dinner tonight? You know what I mean when you watch the video.

Steve Jobs: “Here is what you find at a lot of companies. You know how you see a show car, and it’s really cool, and then four years later you see the production car, and it sucks? And you go, what happened? They had it! They had it in the palm of their hands! They grabbed defeat from the jaws of victory! What happened was, the designers came up with this really great idea. Then they take it to the engineers, and the engineers go, “Nah, we can’t do that. That’s impossible.” And so it gets a lot worse. Then they take it to the manufacturing people, and they go “We can’t build that!” And it gets a lot worse.”
I guess Steve Jobs said it all. It is crucially important to have a vision and more importantly to share the same vision throughout the whole company. You probably have heard similar stories many times, you may even have a company vision. But, are you living your vision every day?

Run a business, not a company. Sales should focus on generating social capital, revenue, euros, pounds, dollars, yens or what ever currency. Stop considering sales as a department – a part of your organization. When sales are fine, everything else is also fine. When sales start declining traditional managers start working harder, putting more hours in, pushing more. This is wrong. The reason behind declining sales is almost never the lack of effort. Putting more hours in only gives you a feeling that you have done something about it. The sales are still declining but you are burned out. Conservative sales managers fall into this pitfall over and over again.
OK, what can be done differently? A lot! Let’s start thinking what sales or sales management is all about. In my opinion there are four key areas in successful sales management: relationship, message, product and price.

Price
This is pretty easy. The market price is fixed. If you have a superb product or great brand you may uplift your price a bit. Similarly if you are a newcomer you may have to discount.
Product
The product or service is what you deliver to the customer. Hopefully your product matches a need or even better an urgent need of the customer. So do not try to push engineering masterpiece with no customer need behind to the market. It will fail. Your product needs to be innovative and “just out of box” or “along the edges of the box”. What I mean by that? I mean the consumer or B2B customer must understand it. It is always much easier to understand the new things that are a bit different than the ones the consumers are used to. Too “highflying” concepts can be absolutely brilliant and offer stunning value to the consumer, but the poor consumer won’t ever understand what they are about. This means in short: you have a great product but your sales are close to zero.
Message
Marketing, marketing, marketing. There is actually only one thing that makes you successful in long term: Be honest and authentic. Do not promise things you cannot deliver or your product does not do.
Relationship
Last but not least. Actually the relationship is the most important part of making any sales. This is applies to retail, B2B and especially in internet sales. Why? Let’s face it, the products and services are extremely similar. I am not saying they are all the same but they are very similar. In the internet the consumer has almost infinitive amount of choice. Let’s assume that the products are similarly priced and featured. From whom does a consumer or a B2B client buy? They are most likely going to buy from the one who is the most trustworthy and known. In English this means: you have to build a trust relationship with your customers. Yes, it is so simple. Many sales managers or companies undervalue the significance of direct relationship. Many companies misuse their power in the market place by forcing consumers or B2B clients to their product or service as they do not have any other practical alternatives. By doing that they break the fundament of the relationship which is trust. You know what? I guarantee that at some point of time there will be competition and there will be viable alternatives. What will happen to the companies or managers who did misuse their dominant market position?
Summary
As a summary for successfulI sales management I am going to give only one advice. Here it comes:
The value of customer relationship cannot be measured in any currency, it is priceless. You may want to write this down: THE VALUE OF CUSTOMER RELATIONSHIP IS PRICELESS.
Leadership and sailing – business and sport. They have actually awful lot in common. Sailing, especially racing, is 100% team sport and it goes even further. A large sailboat has that large number (around 15 of them) different controls and trims that you can tweek. Nobody can handle them alone. You have to trust your team, you have to be trustworthy yourself and each member of the team need to be empowered to make own decisions. It amazed me that much to realize the alikeness with business leadership that I was inspired to make a video about this topic last night. Here it is. Enjoy.
I was wondering about which topic I would write today. Having listened an audio book Crush it! from Gary Veynerchuk yesterday I had an “aha” experience. He was saying that the best blog ever he made was just asking his audience what he could do for them. Then I thought, of course, that’s it. I will do the same!
So people, here it comes: WHAT CAN I DO FOR YOU?
Tell me which topics interest you! What are your burning issues? What makes you laugh? What makes pisses you off. What would you die for to hear about. If you think you do not have any good ideas, just tell me the absolutely worst ideas. Just think of some truly bad idea and make it even worse and write it on the wall! And so on and so on…. I will try to cover them im my blog. No I, am not even trying to cover everything myself but the internet is a huge resource to find stuff….
You could interact for instance via:
write to the rework365 Facebook wall: Goto to facebook fan page
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PLEASE TELL ANYTHING THAT COMES TO YOUR MIND REALLY. DO NOT FILTER. ALSO A SHORT SENTENSE IS OK. LET US JUST BRAINSTORM.
I am so excited to see how many great and lousy ideas you have.

Ecosystems are functional units consisting of living things in a given area, non-living chemical and physical factors of their environment, linked together through nutrient cycle and energy flow. The ecosystem combines several elements that can’t live without one another. Each produces something the others need.
Polar bear lives on the ice in polar region. He loves to eat meat, seal meat being his favorite. Polar bears hunt by wandering around on the polar ice and searching the holes in the ice. These holes are the breathing holes for seals. The crucial part of the polar bear’s ecosystem is not only the seals but also the ice. The global warming is the most significant threat to the polar bear, because it causes the polar ice to melt. Therefore the polar bear is no longer able to find enough food to live. His ecosystem is messed up.
Are you truly interested of taking care of your business ecosystem? Are you pushing your suppliers down to the rock bottom? Do you feel that your business “partners” are ripping you off? This can be like melting ice for Polar bear. Similarly many companies (big, small and freelancer) focus on making everything on themselves. The key to success would actually be working together, letting all parts of the ecosystem exist and therefore keeping your ecosystem in healthy balance.

Rework365 would like to say thank you to the winning Team Hugala Bugala:
Rudi Eggetsberger
Peter Grögl
Juhana Lampinen
Roland Kuballa
Wolfgang Hochegger
Günter Fossler
and the team co-sponsor:

The great team work brought us to the first place of CSI Regatta‘s one desing class “Salona 37“. The regatta took place in Croatia.


Seth Godin’s opinion about this very hot topic. Is was not exactly a surprise that the old school networking “rules” apply 1:1 also for social networking.
Thanks for Juha for finding this great video from YouTube. This hits right to the point of understanding the truth about what really motivates us. Money is a good motivator but it is by far not the best motivator of all…
I am convinced that social media is here to stay and has an effect to the way you do business. You cannot stop it and actually you should not try stop it. The word of mouth, good and bad, will spread. Timing is becoming crucial. Even more crucial it used to be. One day in internet and especially in the social media is an eternity.
Let’s assume you have a problem with your product. In the earlier times your strategy could have been just to wait a bit and hope that not too many people will notice it. Replace or give a fix free of charge to the people who complain and it was done. These times are gone for good. You can be sure that your problem will be public in no time in the internet – whether you like it or not. People will like it and spread it like there is no tomorrow. It is absolutely crucial that you are able to respond to the “internet rumors” immediately or even better you should proactively start the “rumors” yourself before someone else does. That creates consumer trust. Are your processes, policies and organization flexible enough to do that today?
How can your organization change or evolve to match the new reality? One of the possible directions could be a setup where the employees form a self-thinking, empowered organism instead of traditional hierarchical organization. You could implement question based leadership, which enables and encourages people to think themselves, to use their talent – instead implementing what their were told to. In order to implement that you need trust. You need to trust them and more importantly you have to overcome your own fear of loosing the control. Having such an empowered organizational setup would make it possible for your business to be proactive and quick in social media. But are you willing and committed to do that?
Today I was planning to write a blog about leadership (and management). Actually I decided to bin the text I had already written and just post this picture that I found in the internet. This cartoon summarizes so brilliantly what leadership is all about.
Shift in market dynamics
It is really nothing new that business is based on exploiting scarcity. You create something scarce and sell it with profit. Great stuff! But when the scarce things become common you need to rethink what you are actually doing. The same thing happens when some common abundant things become scarce. The only thing that differs the two is that with former you realize the reason why you are loosing sales but with latter you will be able to start winning new sales.
What is scarcity?
The dictionary defines scarcity in the following way:

What used to be scarce?
Few years back following things used to be scarce. Large number of successful businesses exploited the scarcity (have a look at the brackets) with great success:
Hard-disk capacity (Seagate, Western Digital, Samsung, Hitachi, etc)
Manufacturing capacity (Flextronics, Foxconn, etc.)
Mobile telephony (Vodafone, AT&T, Samsung, Nokia, SonyEricsson, LG, etc)
Overnight shipping (DHL, TNT, FedEx, UPS,etc)
Airtime in TV or radio (CNN, BBC, national TV broadcasters, etc)
Shelf space in retail stores (Spar, Wallmart, Tesco, Carrefour, etc)
Credit cards (VISA, MasterCard, Amex, etc)
Some of these companies are still going strong but none of them are booming anymore.
Very likely your business was (and hopefully still is) based on scarcity. Have you considered if your products or services are still genuinely scarce? Are you honest to yourself in this judgement? Are you thinking straight and without emotional legacy?
What is abundant?
The dictionary defines abundance in the following way:

What used to be abundant, but is now becoming scarce?
There are clear signs that for instance following things, that used to be plentiful, are becoming extremely scarce. Have a look at the companies or brands that are exploiting the new scarcity, again in brackets:
Spare time (Apple iTunes, ebay, Amazon.com, Google Maps)
Attention (Google, Google Adwords, youtube, Vimeo, Digg, twitter)
Permission to pollute (airlines, western manufacturing industry, car industry)
Trust (PayPal, ebanking, anti-virus software, consultancy industry, tax advisory)
Open space (ski resorts, sailing charters, the whole holiday industry)
Clean water (Evian, Pellegrino)
You probably agree with the above scarcity shift. You may even have noticed it yourself in your daily life or in you business. But do you live the change yourself? The core of the success remains in the following questions or actually being able to answer them:
1. what does the scarcity shift mean to your business?
2. what are the concrete actions that you have taken to exploit to the shift?
It pays of to invest a bit of your scarce time to this topic, to think about it and most importantly to be honest to yourself.
CASE: Why it is good to be iTunes?
iTunes is a creature of our times – it takes advantage of the new scarcity at the same time as it embraces the atomization of the world. It rewards individuals who want a single track of music, not an entire album. iTunes replaced the large record retailers because it increases the speed of finding what you want, eliminated the need to get into your car, and saved your precious time (scarcity: spare time).
As soon as Apple put an iPod or iPhone into your pocket and the iTunes into your laptop, they had the leverage they needed to sell you music and to change to whole music industry. This was not because you could not find music anywhere else. Music was, as a matter of fact, very easy to find. The success factors of iTunes were (and still are) the massive selection of music that is easy to browse, detailed knowledge of who you are and what you like and the ability to save you hours if time.
The traditional “brick and mortar” music retail served an important function when people were looking for a way to spend an evening flipping through records and the only place to do that was retail store. iTunes defeated traditional retail because the importance of the scarcity of your time was radically changed.
I found this link a while ago in the internet. Thanks to Karl for the German version, that gave me the push to find this English translation.
This story is yet hilarious and it describes brilliantly how to think creatively. It also illustrates how the “commonly agreed truth” or so called “right answers” often try to eliminate the natural human creativity.
The following concerns a question in a physics degree exam at the University of Copenhagen:
“Describe how to determine the height of a skyscraper with a barometer.”
One student replied:
“You tie a long piece of string to the neck of the barometer, then lower the barometer from the roof of the skyscraper to the ground. The length of the string plus the length of the barometer will equal the height of the building.”
This highly original answer so incensed the examiner that the student was failed immediately. The student appealed on the grounds that his answer was indisputably correct, and the university appointed an independent arbiter to decide the case.
The arbiter judged that the answer was indeed correct, but did not display any noticeable knowledge of physics. To resolve the problem it was decided to call the student in and allow him six minutes in which to provide a verbal answer that showed at least a minimal familiarity with the basic principles of physics.
For five minutes the student sat in silence, forehead creased in thought. The arbiter reminded him that time was running out, to which the student replied that he had several extremely relevant answers, but couldn’t make up his mind which to use. On being advised to hurry up the student replied as follows:
“Firstly, you could take the barometer up to the roof of the skyscraper, drop it over the edge, and measure the time it takes to reach the ground. The height of the building can then be worked out from the formula H = 0.5g x t squared. But bad luck on the barometer.”
“Or if the sun is shining you could measure the height of the barometer, then set it on end and measure the length of its shadow. Then you measure the length of the skyscraper’s shadow, and thereafter it is a simple matter of proportional arithmetic to work out the height of the skyscraper.”
“But if you wanted to be highly scientific about it, you could tie a short piece of string to the barometer and swing it like a pendulum, first at ground level and then on the roof of the skyscraper. The height is worked out by the difference in the gravitational restoring force T =2 pi sqr root (l /g).”
“Or if the skyscraper has an outside emergency staircase, it would be easier to walk up it and mark off the height of the skyscraper in barometer lengths, then add them up.”
“If you merely wanted to be boring and orthodox about it, of course, you could use the barometer to measure the air pressure on the roof of the skyscraper and on the ground, and convert the difference in millibars into feet to give the height of the building.”
“But since we are constantly being exhorted to exercise independence of mind and apply scientific methods, undoubtedly the best way would be to knock on the janitor’s door and say to him ‘If you would like a nice new barometer, I will give you this one if you tell me the height of this skyscraper’.”
The student was Niels Bohr, the only Dane to win the Nobel Prize for physics.
Like many of today’s great inventions, the microwave oven was a by-product of another technology. It was during a radar-related research project around 1946 when Dr. Percy Spencer, an engineer with the Raytheon Corporation, noticed something very unusual. He was testing a new part of the radar system (a vacuum tube called magnetron), when he discovered that the chocolate bar in his pocket had melted.
The vast majority of the people ordered to work on specific project, would have just thrown the ruined chocolate bar away and returned to the radar research. Spencer did not. He stopped immediately the radar research and started experimenting with other groceries. He placed an egg near to the magnetron. The egg began to quake and after few moments it exploded. Great stuff he thought! He experimented further with corn seeds and logically they turned into popcorn.
Being a creative thinker and innovator, Spencer came into the conclusion that if an egg can be cooked that quickly, why not other foods? Experimentation began and the microwave oven was born. The simple side product of his radar research was ready to revolutionize cooking, and form the basis of a multimillion dollar industry.
I guess it is not very difficult to see what the learning here is. However, here it is in simple English:
When something unusual or bizarre happens, don’t ignore it – dig into it!

Scientist Percy Spencer at work.
The key to be efficient in your private life, in your working life or in meetings is the time management. In other words, doing the first things first – prioritizing the important things above the less important things. But what is really important? How should you prioritize your time? There are several different tools for that and I am going to explain you a very simple one.
Understanding your “overall target” / “Mission”
The prerequisite for efficiently managing your time is to understanding what is your overall target or mission. You should be able to clearly answer the following questions:
1. Why I am doing all this?
2. What do I want to achieve in medium or long term?
If you are not able to answer, your first thing to do would be to define your mission. If can answer, I guarantee that you will be able to manage you time efficiently.
Prioritizing your activities
Let’s dig into the foundation of time management. There are actually only two criteria, that you need be aware, in order to manage your time efficiently. These criteria are:
1. importance
2. urgency
Importance means how the activity contributes to your overall target or mission. You should ask yourself: “Does this contribute to my/our overall target.” If you answer “yes”: the activity is important. If you conclude that the activity does not contribute to the overall target, it cannot possibly be important.
Urgency means how the activity relates to time. If the activity needs to be done now, it is urgent. Otherwise it is not urgent.
Each activity can be categorized in four categories using importance and urgency. You can visualize the categories by thinking about a square and making a cross over it dividing the square into four smaller squares. Now you have a “Time management matrix” with four quadrants. Now let’s have a look at each of the quadrant of the matrix separately.

Quadrant 1: important and urgent
In this quadrant the activities are important to your overall goal and they are also urgent. We tend to call these things “problems” or “crisis” or “challenges”. They need to be sorted out immediately or it may mean that you are not able to survive. Similarly if you have a important meeting coming up, that falls into the category being “important and urgent”. But only if the meeting is that important that if you are not attending your overall target will be negatively affected.
Quadrant 2: important but not urgent
These activities are important for your overall mission, but there is no urgency to sort them out. They can also be done later without negatively affecting your overall target. However, they need to be done, not postponed forever.
Quadrant 3: not important but urgent
These things are pressing you, distracting your attention or demanding your action now. These maybe important for the other people but they are actually not contributing to your overall mission or to the overall mission of the organization. Therefore these are not important for you. Good example could be ringing phone (yes it maybe important in some cases), spending extensive amount of time in facebook or other social networking platforms, answering all unanswered emails and chatting in internet simultaneously when you should focus on quadrant 1 or 2 issues.
Quadrant 4: not important and not urgent
Quadrant 4 activities are pure waste of time. These are the interruptions that can consume your entire day like unnecessary meetings, unprepared meetings, reading emails in the meetings, extensive internet surfing, facebook updates 10+ times a day, uncoordinated reporting, etc. This list goes on and on. After a day filled up with these activities you are exhausted, you feel that you were so busy the whole day – but sadly you did not achieve anything.
Task for you (if you want to)
Think about one activity in your life. Just one activity, that you are absolutely convinced that it would deliver superb results if you did it consistently, perfectly well and with determination. Write it down.
Now, in which quadrant would it fall in? I bet in quadrant 2: important but not urgent. Why? Clearly because it is important as you said and it is not urgent. If it was urgent you would have done it.
Why is this result so important for (time)management? Because it is the cornerstone proactive crisis prevention.
Prevention and proactivity
All the preventive activities fall into the Quadrant 2: important but not urgent. What will happen if you focus only on firefighting or management by crisis kind of activities (Quadrant 1: important and urgent)? You will neglect the preventive actions (Quadrant 2: important but not urgent) and the quadrant 1 will grow and grow and grow until you burn yourself out or until there is nothing else than firefighting to do.
On the other hand, if you put your emphasis on preventive actions (Quadrant 2: important but not urgent), the quadrant 1 gets smaller and smaller. Of course there will be some urgent things that will pop up that you could not anticipate and you need to deal with it. However, the amount of crisis will be much smaller and therefore perfectly manageable.
Where do I find the time for quadrant 2 activities?
I guess you know the answer already: from the quadrants 3 and 4. The activities in quadrant 4 have no value at all to you. You can use all of this time for preventive actions.
Essentially the quadrant 3 activities have also no value to you but maybe they are important for the other people involved. If the success of your mission or overall target depends on these particular people, obviously you need to dedicate some time to them. If there is no value to your mission, you just have to learn to smile politely and say “no”. This “no” gives you time for your preventive actions and therefore makes the management by crisis part of your time smaller and yet manageable.
Summary
Using this simple time management principle you dedicate your time to the things that matter most. Simultaneously your wasting your precious time in things that matter least. Being able to do that, you need to be proactive and you must take responsibility. Are you willing to do that?
Today’s blog is actually a short story about Richard Branson and how he demonstrated creative thinking and was challenging the status quo when his flight at Caribbean was cancelled.
Branson arrived to airport in Puerto Rico. Suddenly, which is not uncommon at Caribbean, his flight to Virgin Islands was cancelled. It was the only flight that day. And no, he did not have his own airline at the time.
What would have been the reaction of most of us? I would bet that most of us would have started blaming the airline for ruining their day and business, as well as demanding the money back, paying for hotel and lots of other “perceived” costs. And of course, being angry to the person at the check in counter, who actually is powerless and has nothing to do with the cancellation.
What did Branson do? He accepted the situation. He accepted the world as it is even though it did not meet his expectations how the world should have been that day. (By the way, most of the time the world is not as we would like it to be.) He walked to the charter counter and made an enquiry about chartering a plane from Puerto Rico to Virgin Islands. Then he went back to the gate carrying a black board with text “Seats available from Puerto Rico to Virgin Islands at $39,-”. In no time he sold enough tickets to cover his costs for the charter plane. He arrived at the Virgin Islands in time and it did not cost him anything at all.
What is the learning here? Could you use this kind of behavior model in your daily (business) life? I bet you could, but only if you were brave enough to take responsibility and think creatively – instead of blaming the circumstances and victimizing yourself.
INNOVATION
What is Innovation?
Most people understand “innovation” as a product, service or idea that has created major change in human behavior. Think about things that have turned the world upside down like: internet, Google, Apple, amazon.com or electricity, wheel, telephone, frozen food and Darwin´s theories. There is no question whether these were innovations and they truly did turn the world upside down.
How did these guys find the vast amount of creative urge and come up with such great ideas? Actually they did not come up with the idea or innovation as we see it now. The innovation, as we see it, is only the tip of the iceberg. The final outcome of a huge amount of work. The, shall I say, lucky outcome of countless mistakes. The glory after huge amounts of trial and error. So the magic moment when innovation happens does not exist? Oh yes it does, but to be innovative requires certain seeds and right attitude to flourish.
The seeds of innovation.
Hard work in a specific direction.
You should have an idea. It does not really matter when and where you start as long as you do start. You work determined into a specific direction, working on possible solutions. You must experiment, make mistakes, learn by doing, be open for any ideas. When you think you do not have any good ideas, try some extremely bad ideas. Maybe some of them turn out to be absolutely brilliant ideas.
Ability to change the direction.
The original great idea of yours maybe good but along the process you might come up with even better ideas. It can also be that the new ideas, possibly a part of your project, would be great stand alone innovations. You must be able to pull the break and change the direction when such an opportunity emerges. Here is a great example changing direction: In 2002 a small group of programmers came out with an idea to develop an online game called “Game Neverending”. The idea was to build something very similar to the very popular current game “World of Warcraft”. One of the key ideas in the game was to enable the players to communicate with each other extremely easily by talking, instant messaging and photo sharing. After a few weeks the developers noticed that the game itself was not a huge success but the side effect was that people were actively sharing photos with each other. This is were the magic moment of innovation happened. The team realized that instead of developing the game further they should actually better concentrate on the photo sharing. Exactly that was done, a 180 degrees change in direction. Today we know this photo sharing product with the name “Flickr”.
Curiosity
Personal interests are often behind great innovations. Why? Personal interests are seldom money driven and there is also no rulebook to follow. People follow their inclinations just for the sake of learning something new, to pass time or simply just to have fun. Sometimes, the practical purpose or use just pops up. If you manage to convince the right people about the usefulness of you great idea you have an innovation in you hand.
Combination
Often an innovation comes out of a process where all of the above “seeds” (and other seeds) are mixed. However, no matter how much effort or hard work is put into the project, innovation cannot exist without open mind, acceptance, diversity of opinions and seeing mistakes as opportunities to learn.
Probably the most important thing, when managing the change at workplace, is to understand how your team perceives the change. What does the change really mean to the people as individuals.
You should try to understand their fears, expectations and involve them to open discussion about the change you are facing. It may well be that many of the fears are completely obsolete or far less critical than your team members think.
Ok. Let’s step into the shoes of one of your team member. The following video from internet (thanks to Dynamo) summarizes, with humor, what kind of fears there maybe. You could think that the guy on the right hand side actually is your “sub-conciousness” talking to you. He makes you nervous as you do not really know what is happening. He is making up all kind of horrible stuff that may happen and the situation just escalates and escalates and escalates….
When is the right time to launch your product? When is the right time to expand your business to new markets? Probably sooner than you think. Most likely today. Get out there immediately when your product is ready to do what is was meant to do. Remember that you should have something to sell in the future too. Do not give it all at first place. Similarly get out there to create new footprint before you sales stagnate and eventually decline. Rework your approach from producing engineering masterpieces to offering what consumers desperately need and love.
What is the rework365 all about?
We have something new to say about building, running and growing a new or established businesses.
Our approach is not based on academic theories. It is based on practical experience. We have been operating in international high-tech business more than 15 years. We have seen two recessions, the dot.com bubble burst, countless business-model shifts, fall of mass media, birth of permission media, the massive growth and stagnation of IT and telecom industry – you name it.
Compulsive hiring, wild spending, not responding and adapting to change are the the key factors to fail spectacularly. We help our clients to increase revenue and/or to reduce cost. It can be done regardless of the size of the business, by continuos development of your whole business setup. That is what rework is about.
I am very much looking forward to share you my ideas, views and maybe even give you a few free tips.
Yours sincerely,
Juhana Lampinen